My experience with this Best Buy location was very disappointing. I went in right before all of the Black Friday & Cyber Monday craziness so it wasn't at all crowded. As I entered, the person at the desk by the door asked if I needed help. I said that I did, with a Fitbit. No one ever came to help me, the shelves were not stocked in a way where the items were easy to find, and after a long while I was ready to give up and leave. Then I just happened to notice on a top shelf the item I wanted. Went to pay and had to wait for someone to come to the register. I rated them 2 starts rather than 1 because they honored the price match with no hassle at all but I would not return to this location.
AWFUL!!! waited in line to pay while customer service agent stared straight at me knowing there was no one to check out at register. He left and returned to his seat still looking straight at me so naturally I thought he had called for someone to come to the register. After a few more minutes of waiting, i asked if someone was on the way. At that point, he said no, I would have to go to another line at store pick-up. I told him the sign was clearly marked to go where I was standing for check out. He said well store pick-up was checkout at the moment. Needless to say, I left my $300 worth of merchandise on the unattended counter and walked out. Too many options to pay for disrespect!! Won't go back there.
Stood in line after cyber Monday... they had no employee at checkout! With ten customers deep
Ordered online. Delivery was fast (within a few days) and the delivery guys were fantastic! Very mannerly and personable...efficient and careful with my new appliance and the delivery of the appliance into my home, taking great care not to scuff walls, etc! Perfect experience! I will definitely shop here first in the future.
I have been a Best Buy customer for 20 years and will never shop there again. This location has the most incompetent staff especially in appliances. If you try to call the store, you end up at a central answering service and they never connect you. I will take my $2k per year elsewhere and cancel my Best Buy card as well. Just shameful the way they treat consumers.
Best Buy is a US Electronics Store based in Cumming, Georgia. Best Buy is located at 2085 Market Pl Blvd, Cumming, GA 30041, USA.
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